Interstate Equipment Company, LLC

Last updated: April 15, 2026

1. Acceptance of Terms

By creating an account on the Interstate Equipment Company, LLC Customer Portal ("Portal"), you ("Customer") agree to be bound by these Terms of Service ("Terms"). If you are registering on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

2. Portal Access & Account Security

The Portal provides Customer with access to rental account information, equipment tracking, document management, and communication tools. Customer is responsible for maintaining the confidentiality of their login credentials and for all activity that occurs under their account. Customer must notify Interstate Equipment Company, LLC immediately at service@iectexas.com if they suspect unauthorized access.

3. Account Verification

Interstate Equipment Company, LLC reserves the right to verify the identity and business information of any Customer requesting Portal access. Interstate Equipment Company, LLC may, at its sole discretion, approve, deny, or revoke Portal access at any time for any reason, including but not limited to: incomplete or inaccurate business information, failure to meet credit requirements, or violation of these Terms.

4. Equipment Rental Terms

Portal access does not constitute a rental agreement. All equipment rentals are governed by the separate Rental Agreement executed between Customer and Interstate Equipment Company, LLC at the time of rental. The Portal displays rental data, equipment status, and telematics information for informational purposes. While Interstate Equipment Company, LLC strives for accuracy, real-time data (including equipment hours, location, and status) is provided "as-is" and may be subject to delays or inaccuracies inherent in telematics systems.

5. Insurance Requirements

Customer is required to maintain adequate insurance coverage as specified in the applicable Rental Agreement. Certificates of Insurance ("COI") submitted through the Portal must name Interstate Equipment Company, LLC as an additional insured and loss payee. Failure to maintain required insurance coverage may result in suspension of rental services and/or Portal access.

6. Payment & Credit

By submitting a credit application through the Portal, Customer authorizes Interstate Equipment Company, LLC to verify the information provided and to conduct credit inquiries as necessary to evaluate creditworthiness. All payment terms, rates, and billing cycles are governed by the applicable Rental Agreement and/or credit terms established between Customer and Interstate Equipment Company, LLC.

7. Acceptable Use

Customer agrees not to:

• Share Portal login credentials with unauthorized parties
• Attempt to access data belonging to other customers
• Use the Portal for any unlawful purpose or in violation of any applicable laws
• Attempt to interfere with, compromise, or disrupt Portal systems or infrastructure
• Upload malicious files, scripts, or content to the Portal
• Use automated tools to scrape, crawl, or extract data from the Portal

8. Limitation of Liability

Interstate Equipment Company, LLC provides the Portal on an "as-is" and "as-available" basis. To the maximum extent permitted by law, Interstate Equipment Company, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from Portal use, including but not limited to: loss of data, business interruption, or equipment downtime resulting from inaccurate Portal information. Interstate Equipment Company, LLC's total liability shall not exceed the amount paid by Customer for Portal access (if any).

9. Modifications

Interstate Equipment Company, LLC reserves the right to modify these Terms at any time. Changes will be posted on the Portal with an updated effective date. Continued use of the Portal after changes are posted constitutes acceptance of the modified Terms.

10. Termination

Either party may terminate Portal access at any time. Interstate Equipment Company, LLC may suspend or terminate access immediately for violation of these Terms. Termination of Portal access does not affect any existing Rental Agreements or outstanding obligations between Customer and Interstate Equipment Company, LLC.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of Rockwall County, Texas.

12. Contact

For questions about these Terms, contact:
Interstate Equipment Company, LLC
6006 West Interstate 30, Royse City, TX 75189
(469) 874-2100
service@iectexas.com

Last updated: April 15, 2026

1. Information We Collect

When you register for and use the Interstate Equipment Company, LLC Customer Portal, we collect:

• Account information: Name, email address, phone number, job title, and company name
• Business information: Company address, DBA name, business type, and credit application details
• Authentication data: Login credentials (passwords are stored in hashed form only), OAuth identifiers from Google or Microsoft when used for sign-in
• Equipment & rental data: Equipment location, operating hours, rental history, and telematics data associated with your rental account
• Documents: Certificates of insurance, credit applications, and other documents you submit through the Portal
• Usage data: IP address, browser type, pages visited, and access timestamps for security and troubleshooting purposes

2. How We Use Your Information

We use the information collected to:

• Provide and maintain your Portal account and rental services
• Verify your identity and business credentials
• Process credit applications and establish payment terms
• Display equipment status, location, and telematics data
• Communicate with you about your account, rentals, and services
• Process connected Microsoft calendar data with internal automation and AI service providers to classify calendar items, identify reminders and action items, create task suggestions, support assistant calendar questions, and maintain workflow audit history
• Ensure Portal security and prevent unauthorized access
• Comply with legal obligations and enforce our agreements

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Third-party services that help us operate the Portal (hosting, email delivery, payment processing), bound by confidentiality agreements
• AI service providers: Calendar event titles, dates, times, locations, attendees, and descriptions may be processed by AI providers for classification, reminders, task suggestions, and assistant calendar support
• Equipment manufacturers: Telematics data may be shared with or sourced from equipment manufacturers (e.g., John Deere, Caterpillar, Volvo) as part of equipment monitoring services
• Insurance verification: COI data shared with our insurance verification partners as necessary
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encrypted data transmission (TLS/SSL)
• Hashed password storage (passwords are never stored in plain text)
• Role-based access controls limiting employee access to customer data
• Regular security monitoring and logging
• Rate limiting and brute-force protection on authentication

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

5. Data Retention

We retain your account information for as long as your account is active or as needed to provide services. Rental records, financial data, and transaction history may be retained for a minimum of seven (7) years to comply with tax and regulatory requirements. Calendar-derived classifications, notifications, generated tasks, and reclassification audit logs may be retained for workflow history and troubleshooting. You may request deletion of your Portal account at any time by contacting us, though certain records may be retained as required by law.

6. Cookies & Tracking

The Portal uses session cookies essential for authentication and security. We do not use third-party advertising or tracking cookies. Session cookies are automatically deleted when you close your browser or log out.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account (subject to legal retention requirements)
• Opt out of non-essential communications

To exercise these rights, contact us at the information provided below.

8. Children's Privacy

The Portal is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on the Portal with an updated effective date. We encourage you to review this policy periodically.

10. Contact

For questions or concerns about this Privacy Policy or your data, contact:
Interstate Equipment Company, LLC
6006 West Interstate 30, Royse City, TX 75189
(469) 874-2100
service@iectexas.com